The Website
The Cormorant Trading Ltd website ‘www.cormoranttrading.co.uk’ (‘The Website’) is owned and operated by Cormorant Trading Ltd. All of the goods offered for sale on this website are offered by Cormorant Trading Ltd (‘we/us’) and we are the contracting party for any order that you place.
These terms and conditions of sales apply to all transactions for the sale of goods via this website. Please read them carefully, they do not affect your statutory rights.
All orders placed via the website are subject to acceptance by us. We may choose not to accept an order for any reason, and will not be liable to you or anyone else in those circumstances.
We reserve the right to withdraw goods from the website at any time. We will not be liable to you or anyone else for the withdrawal of any goods from our website.
Order Processing
By placing an order with us you are consenting to us using your personal details in order to supply you with goods as specified. Your personal details will not be passed on to any third parties other than those required to supply you with those goods.
Upon placing your order you will receive an acknowledgement email detailing your order number, the item(s) you have ordered, payment and shipping details. Should you have any query at this time please contact us directly.
Please note that this is an order acknowledgement, and does not necessarily represent acceptance of your order.
Acceptance of your order and the formation of a contract between us will take place when we send you an email stating that goods have been despatched, unless we have previously notified you that we do not accept your order, or you have cancelled your order.
Pricing
- All prices are shown in pounds sterling.
- All our prices are exclusive of VAT.
- All our prices exclude delivery unless otherwise stated.
- Promotions, special offers, special prices, free gifts etc are strictly subject to availability.
- Prices reduced for sales and promotions are only valid for the period as specified.
- All prices are subject to alteration without prior notice, E&OE.
- We reserve the right to adjust prices, offers, goods and specifications of goods on our website at any time before (but not after) you place your order.
Though we endeavour to ensure pricing information on the website is correct, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will contact you and establish whether you wish to cancel your order or continue at the correct price.
We will not be obliged to supply goods at the incorrect price.
Replacement Items
If a particular product is no longer available we endeavour to send you a replacement product of the same price and quality. If the replacement item is unsuitable of course it may be returned free of charge. If we are unable to find a suitable replacement product we reserve the right to cancel your order and inform you accordingly.
Age Restricted Goods
If you wish to order goods which may be purchased only by persons of a certain age, you will be asked when placing your order to declare that you are of the appropriate legal age to purchase those items.
If we reasonably believe that you are not legally entitled to order certain goods, we reserve the right to cancel your order.
Payment
All goods listed on the website are priced excluding VAT.
You will be invoiced for the cost of your goods plus delivery plus VAT. (Some items include delivery charges, this is stated on the item details and on your order confirmation).
You may pay by cheque/postal order made payable to ‘Cormorant Trading Ltd’ and sent to ‘Unit 4, Hall Lane, Eastwell, Melton Mowbray, Leicestershire, LE14 4EE.
On the back of your cheque/p.o please write the order number which appears at the top of your order confirmation email, and your cheque guarantee card number.
Alternatively payment may be made by card using the ‘PayPal’ service via the link on our website.
Delivery
Delivery of in-stock items will be within 28 days of payment being received, but delivery will usually be within 7 days. You will be emailed when your goods have been despatched.
If the goods you ordered are not available from stock we will contact you via email and you will have the option to wait until the goods are available, or you may cancel your order.
We are only able to deliver to addresses in the UK and Channel Islands.
Orders will be sent to the delivery address as stated on your order. We cannot be held responsible if this delivery address is incorrect in any way.
If you wish to change the delivery address prior to submitting your order you may do so on the order form. If you wish to change the delivery address once an order is in progress please contact us.
We only charge delivery costs once per order, even if goods are sent in more than one parcel.
We endeavour to ensure deliveries are made in a timely fashion, but cannot accept responsibility for late deliveries which are due to circumstances outside of our reasonable control.
Once the goods have been received by you all risk of damage to or loss of the goods passes to you. Should you intend to cancel your order (in accordance with the guidelines below) you must keep good care of the goods pending their return to us.
On occasion items may be lost in transit. If this occurs please follow the procedure below -
- Allow 7 working days from the date of despatch. We will send you an email to tell you when your goods have been sent.
- Contact your local sorting office to make sure they are not holding goods for you. Make sure you record the name of the person you spoke to and the address of the sorting office, as you will need this information to continue your claim.
- If the sorting office is not holding goods for you, contact us, making sure you provide the information above, together with your order number and full delivery address.
- We will process your claim (usually within 3 working days) and pending our investigation we may send out a free-of-charge replacement item.
We will not send replacement item(s) unless the above procedure has been followed.
Cancellations / Returns / Refunds
You may cancel your order (or any part of it) for any reason before delivery.
To do this please email us at ‘sales@cormoranttrading.co.uk’ or use the ‘contact us’ section on the website. We will then cancel the order and send you confirmation of doing so.
You may cancel your order (or any part of it) within 14 days of receipt without query.
Please contact us within the above period should you wish to return the goods and we will issue you with returns paperwork and arrange your refund/exchange as applicable.
In some circumstances, depending on the nature of the goods, it may be more cost-effective for us to arrange collection of goods for return – please discuss this with us prior to returning any goods.
All returned goods should be accompanied by a copy of your receipt and a brief covering letter explaining the reason for the return, and the required course of action – ie refund or replacement.
Please Note
- You are responsible for contacting us to arrange the return of goods.
- You are responsible for contacting us to arrange the return of goods.
- Unless the item is faulty you will be responsible for the cost or return/collection.
- The item must be unused (other than to the extent reasonably required to examine it and establish its suitability), in its original condition and returned with its packaging.
- When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery.
- We will exchange the goods or refund your money within 28 days, whichever is your preference. However we are unable to refund or exchange any items which have been ‘custom made’ for example cut lengths of cable, rope etc.
- You will receive a full refund of the price paid including the relevant delivery charges, less any collection charges (if applicable).
- Please note that your money will be refunded in the same manner by which it was paid – ie if you paid for goods via ‘PayPal’ you will be refunded via ‘PayPal’.
- If the item you are returning is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
Security
We keep a note of your name, address, email address (and telephone number if you’ve provided it) so that we have a record of all your purchases. We also record how you paid us (by cheque, card etc).
All information you supply us is protected by encryption software.
As we do not currently take direct payment by card we do not have a record of your card details.
Severance
Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other. The validity of any one part shall not affect the validity of any other part.
Law
These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts.
We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.
