Delivery
Delivery of in-stock items will be within 28 days of payment being received, but delivery will usually be within 7 days. You will be emailed when your goods have been despatched.
If the goods you ordered are not available from stock we will contact you via email and you will have the option to wait until the goods are available, or you may cancel your order.
We are only able to deliver to addresses in the UK and Channel Islands.
Orders will be sent to the delivery address as stated on your order. We cannot be held responsible if this delivery address is incorrect in any way.
If you wish to change the delivery address prior to submitting your order you may do so on the order form. If you wish to change the delivery address once an order is in progress please contact us.
We only charge delivery costs once per order, even if goods are sent in more than one parcel.
We endeavour to ensure deliveries are made in a timely fashion, but cannot accept responsibility for late deliveries which are due to circumstances outside of our reasonable control.
Once the goods have been received by you all risk of damage to or loss of the goods passes to you. Should you intend to cancel your order (in accordance with the guidelines below) you must keep good care of the goods pending their return to us.
On occasion items may be lost in transit. If this occurs please follow the procedure below -
- Allow 7 working days from the date of despatch. We will send you an email to tell you when your goods have been sent.
- Contact your local sorting office to make sure they are not holding goods for you. Make sure you record the name of the person you spoke to and the address of the sorting office, as you will need this information to continue your claim.
- If the sorting office is not holding goods for you, contact us, making sure you provide the information above, together with your order number and full delivery address.
- We will process your claim (usually within 3 working days) and pending our investigation we may send out a free-of-charge replacement item.
We will not send replacement item(s) unless the above procedure has been followed.
Cancellations / Returns / Refunds
You may cancel your order (or any part of it) for any reason before delivery.
To do this please email us at ‘sales@cormoranttrading.co.uk’ or use the ‘contact us’ section on the website. We will then cancel the order and send you confirmation of doing so.
You may cancel your order (or any part of it) within 14 days of receipt without query.
Please contact us within the above period should you wish to return the goods and we will issue you with returns paperwork and arrange your refund/exchange as applicable.
In some circumstances, depending on the nature of the goods, it may be more cost-effective for us to arrange collection of goods for return – please discuss this with us prior to returning any goods.
All returned goods should be accompanied by a copy of your receipt and a brief covering letter explaining the reason for the return, and the required course of action – ie refund or replacement.
Please Note
- You are responsible for contacting us to arrange the return of goods.
- You are responsible for contacting us to arrange the return of goods.
- Unless the item is faulty you will be responsible for the cost or return/collection.
- The item must be unused (other than to the extent reasonably required to examine it and establish its suitability), in its original condition and returned with its packaging.
- When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery.
- We will exchange the goods or refund your money within 28 days, whichever is your preference. However we are unable to refund or exchange any items which have been ‘custom made’ for example cut lengths of cable, rope etc.
- You will receive a full refund of the price paid including the relevant delivery charges, less any collection charges (if applicable).
- Please note that your money will be refunded in the same manner by which it was paid – ie if you paid for goods via ‘PayPal’ you will be refunded via ‘PayPal’.
- If the item you are returning is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
- We use current Royal Mail rates.
